Privacy policy

Draft for review by SYSREK’s legal adviser before publishing.

Last updated: [date]. This policy explains how SYSREK Infosolutions Pvt. Ltd. (“SYSREK”, “we”) handles personal data in SYSREK Nest, under India’s Digital Personal Data Protection Act, 2023.

Who decides what data is collected

Each residents’ association decides what data it records about its members. SYSREK processes that data on the association’s behalf to provide the service.

What we process

Names, flat numbers, mobile numbers and email addresses of owners, tenants and staff; maintenance bills and payment records; visitor names and vehicle numbers; complaints and photos; meter readings; and, only with the resident’s consent, family emergency contacts and care notes.

Why

To bill and collect maintenance, keep the association’s accounts, manage visitors and safety alerts, and send service messages. We do not sell personal data or show advertising.

Payments

Payments are handled by a licensed payment gateway and settle into the association’s bank account. We do not store card or bank account numbers.

Retention

Accounting records are kept as long as the law requires. Visitor logs are kept for [90] days unless the association sets a different period.

Your rights

You can ask to see, correct or erase your data, withdraw consent, or nominate someone to act for you. Write to the grievance officer below.

Grievance officer

[Name], [email], [phone]. We reply within [7] working days.

SYSREK Infosolutions Pvt. Ltd. · CIN U62013TS2025PTC196738 · Hyderabad, Telangana